Customer Complaints

Customer Complaint Handling Mechanism

At Articity, we are committed to providing a high-quality experience for all our customers. If you are dissatisfied with any aspect of our products or services, we encourage you to reach out to us so we can resolve your concern promptly.

How to Submit a Complaint

You can contact us through any of the following channels:

When submitting a complaint, please provide the following information:

  • Your full name and contact details
  • Your order number
  • A clear description of your complaint

Resolution Timeframes

  • Acknowledgement: We will acknowledge your complaint within 1-2 business days.
  • Resolution: We aim to resolve complaints within 3-5 business days. For complex disputes, resolution may take up to 7-10 business days.

Important Note on Digital Products

All products sold on Articity are digital downloads. Due to the nature of digital goods, we do not offer exchanges or refunds once a product has been delivered. However, if you experience a technical issue with your download or did not receive your file, please contact us immediately and we will do our best to assist you.

Escalation

If you are not satisfied with the resolution provided, you may escalate your complaint by emailing us at articitystore@gmail.com with the subject line "Escalated Complaint" and we will review your case at a senior level.